More than a survey. A listening programme.
Most businesses know they should be gathering feedback more consistently. Few have the infrastructure or the time to do it properly. At Scenes City, we fill that gap. We design, execute and analyse your surveys so that every campaign returns actionable intelligence, not just raw numbers.
Designed with purpose
We work with you to craft surveys that ask the right questions in the right sequence — questions that get honest answers, not polite ones.
Delivered across channels
Phone, email, or a blended approach — we reach your audience where they are most likely to respond, and follow up until we hit your target sample size.
Analysed and reported
We don't hand you a spreadsheet and walk away. Every engagement closes with an insight report that tells you what the data means and what to do next.
Fully managed for you
Your internal team doesn't need to lift a finger. We handle survey logic, contact management, outreach, follow-ups, data cleaning, and final delivery.
Built for the questions that matter most to your business.
We support four core survey programmes. Each can be run as a one-off project or as an ongoing scheduled engagement.
Customer satisfaction surveys
Measure how your customers truly feel — not just the ones who leave reviews. Track Net Promoter Score, satisfaction ratings, and loyalty drivers with statistically meaningful sample sizes.
Market research & product feedback
Validate new ideas, test product concepts, or understand how your brand is perceived in the market — before you commit significant budget to a direction.
Employee engagement surveys
An independent, third-party survey partner removes the reluctance employees feel responding to internal HR surveys. Get more honest answers, better data, and more useful insights.
Post-event & post-purchase surveys
Strike while the experience is fresh. Capture feedback immediately after a purchase, event, or service interaction — when responses are most specific, honest, and useful.
