Customer Care Support Centre

Customer support Call centre
 
Customer Support Services

Creating a seamless customer service journey

To provide excellent customer service, Scenes City Telesolutions combines many forms of technologies such as CRM, automation, artificial intelligence, cloud-based systems, and so on. Our customer service team can give support across many platforms using a single interface, including social media, web live chat, Whatsapp, SMS and email ticketing. Customers can communicate through their preferred channel and receive prompt service as a result.

Through our inbound calls platform, we provide cutting-edge analytics solutions. Our results are driven by the data collected by AI-powered tools to identify the trends across numerous platforms. Linguistics, key phrases, and inflection can be used to analyze the results and the satisfaction of customers during each engagement. This information is used to enhance customer experience by recognizing training and support prospects, as well as to maximize efficiency and identify possible risk management and internal control issues

 
Voice call support

Voice Call Support

Nothing turns off customers like unanswered calls, unreturned calls and bad phone etiquette. Over here, we take care of all your calls in a timely and efficient manner. We manage order-taking, event-registrations, inquiries, complaints and other inbound call-related services. Our proficiency at managing massive amount of phone calls takes the stress off your shoulders. This saves you time and energy that can be channeled to other core business operations.

Voice call support has become more and more important in the latest years, since AI and bots are taking over the customer interactions in almost any business, because there is nothing more annoying and displeasing for a client than not being able to talk with a human being about his problem. Voice Call Support is actually becoming a strategic differentiator to those businesses who understand that human interaction goes beyond solving a specific problem, offering a certain piece of information or simply making clarifications available.

If you don’t have the manpower and resources for voice call support, Scenes City Telesolutions can provide this for you. We deliver high-quality, expert voice call support services designed to bring unmatched results for your business’s growth and success. Our voice calls support specialists are highly trained and skilled to accept any type of calls, address various concerns, and provide an outstanding level of support, all aimed to deliver flawless results to every customer. With a proven track record on customer care and support, our team is well versed in dealing with various types of situations and helping your customers in the simplest, most ideal way possible.

Email Support

Email continues to be one of the most used and preferred communication channels among businesses all over the world. Whether you’re sending out an official announcement, responding to an inquiry, or addressing customer complaints, emails play an important role in establishing and maintaining a strong customer relationship. With the right approach to email responding, you can turn a complaint into positive feedback and convert a simple inquiry into a sale.

This is why companies and organizations need to allot time, manpower and resources for email support. There should be people in your firm that focus solely on responding to email inquiries, answering customer questions, processing orders sent via emails and managing complaints and dissatisfaction. By keeping the communication line always open between your company and your customers, you are allowing them to connect with you and your business on a deeper, more personal level — something not very common to many companies.

At Scenes City Telesolutions, we provide professional email support solutions to businesses that aim to enrich the service experience of their customers. If your in-house team is struggling to handle the surge of your email tickets and requests, our email support specialists can work with you closely to deliver high-quality responses and provide helpful assistance to customers via email round-the-clock.

Chatbot support

Live Chat Support

Customers gain more confidence and peace of mind about their online experience when they know that there is someone whom they can easily connect with regarding any questions they have about the brand or business they are dealing with. While sending an email or submitting a support ticket helps customers express their doubts, the response is almost always not instantaneously. With a real-time 24/7 live chat feature on a website, customers can get immediate answers to any question, inquiry, clarification, complaint, or technical support they send.

A live chat feature promotes a person-to-person interaction between you and your customers, enabling them to engage with your business about any questions or doubts they may have regarding your products or services. By responding to their concerns quickly and in real-time, you are helping them make better and faster decisions, as well as build trust and confidence about your brand. Knowing that there is someone to assist them with their concerns boosts positive experience for customers.

If you need professional and experienced live chat specialists who can manage the inflow of customer questions, messages, and complaints about your business via live chat, Scenes City Telesolutions has the right team for you. We provide smart, genuine, and polite answers to each of your customer’s queries, not canned, boring responses. We will study your business inside out so that we can provide helpful information according to customers’ questions.